Refund Policy
Last updated: September 14, 2026
1. Hardware refunds
DRVIQ OBD-II readers can be returned within 30 days of delivery for a full refund, minus any original shipping costs. The hardware must be in original or reasonably good condition. To start a return, contact support@getdrviq.com with your order details.
2. Subscription refunds
Subscription fees are generally non-refundable, but if you were charged after canceling or believe you were billed in error, contact us within 14 days of the charge and we will review your account. You can cancel anytime from your account settings; cancellation stops future billing.
3. Inspection report refunds
Buyer's Inspection Reports are digital goods delivered immediately. Because of this, report purchases are non-refundable once the report has been generated or downloaded. If you experience a technical issue or receive a clearly defective report, contact support@getdrviq.com within 7 days and we will help resolve it.
4. Free trials
Hardware bundles and select promotions include a free trial of DRVIQ Pro. You will not be charged during the trial. To avoid being billed, cancel before the trial ends. No refund is due for unused trial time.
5. How to request a refund
Email support@getdrviq.com with your account email, order date, and reason for the request. Most refund requests are reviewed within 5 business days.
6. Changes to this policy
We may update this Refund Policy. The latest version will always be posted on this page with the updated date.